Access our knowledgebase to find answers and solutions to the most frequently
The problem is caused by parental control settings. Note that disabling parental control in DVD Profiler does not affect the online settings!
There are two things to check:
If this answered your question, please let us know
The default parental control password is 'acknowledgement'.
To reset the password to the default password, select Tools->Options->Utilities->Reset Parental Control Password.