Answer:

The problem is caused by parental control settings. Note that disabling parental control in DVD Profiler does not affect the online settings!

There are two things to check:

• In DVD Profiler on your computer, check the parental control settings and make sure that the definition of 'adult' is set as you expect. It may be set to classify "Not Rated" titles as adult.
• On the website, under My Profiler->my collection->options, check whether adult titles are set to display. There are two settings - the "Private" setting, which controls what is seen when you're logged in, and the "Public" setting, which controls what others see

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Answer:

The default parental control password is 'acknowledgement'.

To reset the password to the default password, select Tools->Options->Utilities->Reset Parental Control Password.

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